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How can I book a car?
You can book directly on our website by selecting your pick-up and drop-off dates, location, and preferred vehicle. After submitting your booking, you will receive a confirmation by email or WhatsApp.
Do you have an office at the airport?
We do not have a physical office at the airport. Our vehicles are kept in the airport parking area, and our agent will meet you at the agreed zone in the airport and deliver the car there.
Do you offer airport delivery?
Yes, we offer airport delivery. Our agent meets the customer at the airport and assists with the handover process.
What documents are required to rent a car?
You need a valid passport or ID card and a valid driving license.
Is a security deposit required?
Yes, a refundable security deposit is required for most vehicles. The deposit amount depends on the selected car.
When is the deposit returned?
The deposit is usually returned within up to 3 days after the car is returned, to allow time for checking possible traffic fines, tolls, or other issues.
What is included in the rental price?
The rental price includes the vehicle for the selected period and the No Extra Protection level. Basic, Smart or All Inclusive Protection and optional equipment may be selected separately during checkout.
Which protection packages are available?
You can choose No Extra Protection, Basic Protection, Smart Protection or All Inclusive Protection. Each level has different benefits, deposit rules, deductible and price, all shown before you submit the booking.
Can I rent a car with 0 deposit and 0 excess?
Yes. Select All Inclusive Protection during checkout. For eligible incidents it provides zero deposit and zero deductible, subject to the rental agreement, package conditions and exclusions.
How are protection packages priced?
The admin-configured price may be included, charged per rental day or calculated as a percentage of the base rental price. The exact package total is shown instantly during checkout before confirmation.
Is a protection package selected automatically?
No Extra Protection is the default level. Basic, Smart and All Inclusive Protection are optional and must be selected during checkout before the booking is submitted.
What is not covered by the protection packages?
Protection does not cover prohibited or unauthorized use, traffic fines, fuel differences, missing items, lost keys, extreme dirt, off-road driving, gross negligence or damage caused by violation of the rental agreement. Full exclusions are listed in the Protection Conditions.
Can I cancel my booking?
Yes, booking cancellation is possible according to the cancellation terms stated in your reservation or confirmation.
Can I return the car at a different location?
Yes, in many cases this is possible. Please contact us in advance so we can confirm availability and any additional charge.
What is your fuel policy?
The vehicle should generally be returned with the same fuel level as delivered.
What happens if I return the car late?
If the vehicle is returned late, additional charges may apply depending on the length of the delay and our rental conditions.
Can someone else drive the rental car?
Additional drivers may be possible upon request. Please inform us in advance and provide the necessary documents.
Do you provide child seats or baby seats?
Yes, child seats and baby seats are available as optional extras during booking.
How can I contact you quickly?
You can contact us anytime by phone, WhatsApp, or email through the contact information on our website.